Last Updated: April 1, 2026
Operated by: Skyline Home Co., Limited
Returns
30-Day Return Window
You may return eligible products within 30 days of purchase. If 30 days have passed since your order was delivered, we unfortunately cannot offer you a refund or exchange.
Eligibility Requirements
To be eligible for a return:
The item must be unused, unopened, and in the same condition that you received it
The item must be returned in its original, undamaged packaging
You must provide a valid receipt or proof of purchase
Please DO NOT send your purchase back to the manufacturer. All returns must be sent to our designated return address listed below.
Partial Refunds
Only partial refunds will be granted in the following situations:
Items with obvious signs of use, wear, or damage
Items that are damaged or missing parts for reasons not due to our error
Items returned more than 30 days after delivery
Refunds
Once we receive and inspect your returned item, we will send you an email to confirm receipt. We will then notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed automatically to your original payment method. Refunds typically take 3-10 business days to appear in your account, depending on your bank's processing times.
Late or Missing Refunds
If you have not received your refund yet:
Double-check your bank account statement
Contact your credit card company (processing delays are common before official posting)
Contact your bank (additional processing time may apply)
If you have completed all the above steps and still have not received your refund, please contact us at 18511808877@163.com.
Sale Items
Only regular-priced items are eligible for refunds. All sale items are final sale and cannot be refunded or exchanged.
Exchanges
We only replace items if they are defective or damaged upon arrival.
If you need to exchange an item for the identical product:
Send an email to 18511808877@163.com with clear photos of the defective/damaged item
Once approved, ship the item to our return address below
Gifts
If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of the returned item. A gift certificate will be emailed to you once we receive and process the return.
If the item was not marked as a gift, or the gift giver shipped the order to themselves first, the refund will be issued to the original gift giver.
Shipping
Return Address
All returns and exchanges must be mailed to:
plaintext
14210 Telephone Ave
Chino, CA 91710
United States
Return Shipping Costs
You are responsible for paying all return shipping costs. Return shipping fees are non-refundable and will be deducted from your final refund amount.
Additional Notes
Delivery times for exchanged items vary based on your location
For items valued over $75, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Changes to This Policy
We reserve the right to update, modify, or replace any part of this Return & Refund Policy at our sole discretion by posting updates on this website. It is your responsibility to check this page periodically for changes. Your continued use of our website or services after any changes are posted constitutes acceptance of those changes.

Contact us
Company Name：Skyline Home Co., Limited
Registered Address：
UNIT 89, 3/F., YAU LEE
CENTRE, NO.45, HOI YUEN ROAD,
KWUN TONG
HONG KONG
Email: xiangtai7788@outlook.com
Phone: 18511808877